Technology Challenges in Local Government & How Managed IT Services Can Help

Ancient technology, lengthy processes, rising costs…does this paint a picture of your technology experience in local government? 92% of state and local leaders feel that technology modernization would bring more talent into the public sector, and 77% believe they should push for more cybersecurity funding.

Can IT services for government help you find the balance between tight budgets and the need to modernize? Here’s how local governments can overcome technology challenges and better serve their communities.

What Technology Challenges Are Local Governments Facing?

You may be facing an overwhelming combination of technology challenges in local government. Here are some key issues that might sound familiar:

Outdated Technology

Many local governments still rely on outdated legacy systems, which can be expensive to maintain and difficult to integrate with newer technologies. This results in slower processes, inefficient workflows, and a lack of data interoperability.

Limited Budgets

Local governments often operate on tight budgets and face constraints when it comes to investing in new technology. This makes it challenging to keep up with technological advances and modernizing existing systems.

Cybersecurity Threats

With the increase in cyberattacks targeting government agencies, cybersecurity has become a major concern for local governments. 18 recorded ransomware attacks hit local governments in the first quarter of 2024 alone, impacting tax payments, marriage licenses, and more.

Limited resources and lack of expertise can make it difficult to implement lasting security measures.

Lack of IT Expertise

Local governments may not have the necessary resources or expertise to manage complex IT systems. This can result in delays, errors, and downtime, which can have a significant impact on citizen services.

Resistance to Change

Many local government employees may be accustomed to established processes and systems, leading to a reluctance to embrace new technologies. This resistance can hinder the adoption of modern solutions and stifle innovation as organizations struggle to overcome the human element of change management.

How Managed IT Services Can Help Governments Overcome Technology Challenges

How can an IT partner help with technology challenges in local government?

1. Upgrading Outdated Technology

Imagine a local government struggling with a legacy system for processing permits. This system, while functional, often results in long wait times and frustrated citizens. A managed IT service provider can conduct an assessment of existing infrastructure and offer cloud-based alternatives that streamline permit processing.

This new system, integrated with a user-friendly interface and real-time updates, would allow citizens to apply for and track their permits online, significantly reducing processing times and improving public satisfaction.

2. Budget Management and Cost Control

You may be facing budget cuts but still recognize the urgent need for a cybersecurity upgrade. A managed IT services provider can help create a financial strategy that prioritizes essential cybersecurity measures without breaking the bank.

By leveraging a subscription-based model for software and security tools, the city could spread costs over time while gaining immediate access to advanced threat detection and response systems. This strategic investment ensures that taxpayer money is used effectively while safeguarding sensitive data.

3. Implementing the Right Cybersecurity Measures

Local governments are often prime targets for cybercriminals. What if your municipality experiences a malware attack, resulting in significant disruptions to essential services? A managed IT service provider can implement multi-layered security protocols, including intrusion detection systems, employee training, and regular security audits.

If a threat emerges, the provider can offer immediate incident response services, restoring operations more quickly than the government could manage independently, thus minimizing the breach’s impact on constituents.

4. Building IT Expertise Through Consultation and Training

Picture a small town with limited IT staff struggling to adapt to new technologies. A managed IT services provider can offer both remote support and on-site training tailored to the specific needs of local employees.

They can assist staff in understanding how to effectively use modern software for data collection and reporting. By empowering government workers with the knowledge to navigate these tools, the town can improve its service delivery without needing to increase its IT staff size.

5. Supporting Change Management Initiatives

Suppose a local government is transitioning to a digital document management system but faces significant pushback from long-term employees accustomed to paper files. A managed IT service provider can step in as a change management expert, implementing a structured transition plan.

They may conduct workshops to demonstrate the efficiency of digital systems, provide ongoing support during the transition, and address employees’ concerns. By fostering an environment of open communication and gradual adaptation, the IT provider can help ease the fear of change and encourage a culture of innovation.

What Makes MSPs a Good Choice for Technology Challenges in Local Government?

Managed service providers (MSPs) offer several key advantages that make them an ideal solution for local governments facing technology challenges.

Scalability

As the needs of local governments evolve, MSPs can easily adapt their services to accommodate increased demands or changes in scope. Whether it’s expanding cloud services for a surge in digital permit applications or scaling back during budget constraints, MSPs provide the flexibility necessary to navigate fluctuating requirements.

Affordability

By employing a subscription-based model, local governments can budget for IT expenses without the unpredictable costs associated with maintaining in-house systems. This predictable expenditure is crucial in environments with tight budgets, allowing municipalities to allocate resources more effectively.

Access to the Latest Technology

MSPs stay at the forefront of technological advancements, ensuring that local governments have access to the latest tools and software. This not only enhances operational efficiency but also improves service delivery to citizens. With ongoing updates and support, local governments can maintain a competitive edge in technology without the burden of constant investment in new systems and hardware.

Expertise and Support

Partnering with MSPs means gaining access to a team of IT experts who understand the unique challenges faced by local governments. These professionals provide proactive management, ongoing training, and round-the-clock support to ensure that local government teams can focus on serving their communities instead of grappling with technical issues.

Through these advantages, MSPs serve as invaluable partners, helping local governments to overcome their technology challenges efficiently and effectively.

Access the Benefits of Modernization with Common Angle

At Common Angle, we understand that local governments face unique technology challenges. That’s why we provide tailored managed IT services to help you modernize your operations without breaking the bank. Contact us today and learn how our expertise can help you achieve your goals for a more efficient and secure government.