Refocusing Your Digital Transformation Strategy: A Guide to Making the Most of Your Managed IT Solutions

Who knew something like a pandemic would be a catalyst for digital transformation across industries? 899 C-level executives shared in a survey that the digitization of their customer and supply-chain interactions and internal operations accelerated by three to four years during COVID-19. Meanwhile, their share of digital products jumped forward seven years.

Global disasters have a way of making us reflect on what’s working and what needs some attention. Some people started making sourdough; we helped our clients use digital tools to make their businesses more profitable. Who’s to say which is better, but we know nobody is complaining about more sourdough. 

If you’ve been trying to put together a digital transformation strategy but haven’t been able to get it off the ground due to cost or time constraints, here’s what you need to take advantage of your managed IT.

Goodbye Break/Fix Model, Hello IT Partner

digital transformation written on black keyboardYou know what it’s like to be stuck in a break/fix cycle. You wait for something to go wrong, then you try to make do until you can get an outside tech pro in the door to fix it. Sound familiar?

It doesn’t have to be that way. With managed IT solutions, you get a partner—someone who proactively monitors and manages your IT infrastructure. Instead of waiting for something to fail, the managed service provider (MSP) will be onsite or tuning in remotely, ensuring everything runs smoothly.

That means fewer surprises when it comes to tech costs, more ongoing maintenance and upgrades, better data security, and improved customer service. All good things.

How Does This Shift Impact Your Digital Transformation Strategy?

When your business is no longer bogged down with break/fix IT, you can start to focus on the bigger picture. You’ve got a partner who will provide proactive support and monitoring so that you don’t have to worry about day-to-day issues.

The team at the MSP will understand exactly what your goals are—increasing employee productivity, transferring to a remote workforce, saving money on hardware, etc.—and help you implement the digital tools you need. 

This frees up more time for your team to plan and implement your digital transformation strategy. You can make the most of the new technologies that are available to you—from cloud-based applications to automation, analytics, and more—and ensure that everything works together in harmony.

Plus, with an MSP on board, you have a partner who can guide you through the complexities of tech implementations and provide you with the best, most cost-effective solutions. It’s like using a personal trainer instead of relying on a few YouTube videos for your workout routine.

How Can You Use the Relationship with Your MSP to Refocus Your Digital Transformation Strategy?

The success of your digital transformation strategy relies on the resources you have at your disposal. Your MSP can provide those resources, from basic tech support to strategic advice on how to leverage the latest technologies.

Access to Diverse Expertise

When you work with an MSP, you don’t just get one tech expert. You gain access to a diverse team of specialists who can provide the best advice and support for whatever challenges your business is facing.

This means that when it comes time to implement a new technology or application, they will have experience in all aspects—from architecture to security to compliance. They can also provide advice on how to improve efficiency and maximize the value of your investments.

Industry & Technology Trends

It’s not your job to keep up with the latest industry and technology trends. That’s what your MSP is there for. They can help you identify opportunities to leverage new technologies, suggest software that could benefit your business, and provide insight into emerging trends in the tech industry.

Help With Digital Adoption

It’s not enough to just implement new technology. You need your employees to actually use it and take advantage of the benefits it provides. That’s why an MSP can be so valuable—they can provide coaching, training, and support to help ensure that your digital transformation strategy is successful from start to finish.

Digital Transformation with an Emphasis on Cybersecurity

With the global cost of cybercrime estimated at $10.5 trillion in 2025, there’s no end to the need for advanced cybersecurity. Instead of leaving your technology advancements up to a flimsy firewall, an MSP can take a comprehensive approach to cybersecurity, protecting everything from authentication to data in transit.

Your IT Heroes for a Successful Digital Transformation

When you work with an MSP, you get the best of both worlds—expert IT support that helps you take advantage of technology and peace of mind knowing that your technology is secure. After more than a decade of helping Michigan businesses, our team at Common Angle is ready to save the day and help with your digital transformation strategy.

Schedule a call to talk with our team about your goals and see how we can help.