Proactive vs Reactive IT Support: Which Is Better?
Our lives are all about choosing between proactive and reactive: do I keep up with my car maintenance or just take it in to get fixed when something goes wrong? Do I take my vitamins every day or wait to get sick and then fight it off with medicine? Or, most importantly, do I watch each of the Marvel spin-off shows right when they come out or binge them before the next movie drops?
We’re not saying all reactive choices are bad; sometimes, we have to make a quick decision when things pop up. But with IT support, there are ways to be proactive so that your reactive choices (when you’re in a pinch) can be more effective. So how do you know which is better?
What Is Reactive Support?
Let’s first look at reactive IT support. With this method, your IT issues are addressed after they happen. This might include things like restoring data from a backup, getting help with an unexpectedly down system, or troubleshooting something that went wrong and needs to be fixed quickly. Reactive IT support is usually best for urgent issues, like data loss after a ransomware attack or system downtime during the busiest season of the year.
What Is Proactive IT Support?
Proactive IT support takes a different approach to IT problems by addressing potential issues before they arise or become urgent. For example, proactive solutions can include things like patch management, network monitoring, and device maintenance. This means your IT issues are likely to be resolved before they even happen, keeping your business running smoothly every day of the year.
So, Which IT Support Should You Choose?
Ultimately, it depends on your specific situation and needs. Reactive support may be best for urgent problems or when you simply don’t have the time to address potential issues before they cause problems.
However, for an overall IT strategy, we suggest proactive support. Here’s why:
1. Proactive IT support helps prevent small issues from becoming larger ones that can significantly impact your business. Think about a splinter: it might start small but if you don’t take care of the problem, it can become seriously painful!
2. You’ll get the right resources and tools to keep systems running smoothly, minimizing downtime and keeping productivity levels high. Downtime can cost $5,600 a minute—enough said.
3. Since proactive IT support addresses potential problems before they arise, it helps you stay ahead of your competitors and remain competitive in the fast-paced world of business.
4. You’ll get access to expert advice and guidance so that you’re always prepared for whatever comes next.
Overall, if you want a comprehensive approach to IT that keeps your systems running smoothly without having to worry about urgent issues or downtime, proactive support is the way to go. Your business will be much better equipped to handle whatever comes its way!
Stay a Step Ahead When You Partner With Common Angle
With Common Angle, you’ll get proactive IT support that is custom-tailored to your business needs, helping you stay a step ahead of the issues and challenges that come with running a business.
Whether it’s patch management, backup and recovery, or 24/7 monitoring services, we have everything you need to keep your systems running smoothly every day of the year. Schedule a consultation with us to find out how better IT support could make your life easier.