Heroic IT Support

Support Announcement

We continue to run our operations as normal and are doing our best to ensure the usual availability, quality, and speed of our Managed Services and customer service. However, in case of an occasional delay, we thank you in advance for your understanding.

Until further notice, onsite services will be reserved for critical issues to minimize potential exposure for our staff and yours. Requests for onsite dispatch will be reviewed on a case-by-case basis with safety being of the utmost concern.

Please continue to visit our website for the latest updates on this emerging situation and how it pertains to our operations.

Client Support Portal

Email

Password

After Requesting Support

virtual help desk

Start a Remote Session

Common Angle Support

Support hours are 7:30 a.m. to 5:30 p.m. (EST)

Client Support Portal

  • Clients can enter and review requests directly in the Client Support Portal
  • Clients can also call 888-4-IT-HEROES and press “2” for support
    Clients can also call 888-4-IT-HEROES and press “2” for support

Submit a New Service Request by Email

You can submit a new Service Request by sending an email to support@commonangle.com.

Be sure to include the following, if at all possible:

  • Subject Line: Be sure to summarize the problem in the subject line of your email.
  • Description: Be sure to give a good description of the problem in the body of your email. Include in your description any applications that were being used and what was trying to be done when you experienced issues.
  • Screen Shot: Screen shots tell us a lot! To capture a screen shot, press CTRL and Print Screen at the same time, which saves the image to your clipboard, then press CTRL and V at the same time to paste the screen shot into your email message.
  • Error Message: If you get an error message, open it up and then copy and paste it into your email message.
  • Contact Information: Tell us who had the problem, what they were doing at the time, and the best phone number to use so we can reach them.