A solution faster than Flash for each of your IT headaches.
Even if you’re a computer whiz, there are always technology problems that you either can’t or won’t want to fix. Managed IT support is a “save the day service” that handles all of your business’s technical needs so you can focus on more important things.
What Does IT Support Look Like?
IT support is a broad term that covers any type of assistance you might need with your computer systems and/or software. It can be as simple as resetting a password or as complex as managing an entire network.
Help Desk Support
Our technicians are always available to answer questions and solve problems that arise throughout the day.
Desktop support technicians provide more comprehensive assistance with computer hardware and software. They may also be responsible for managing user accounts, installing new software, and troubleshooting network issues.
Network support specialists configure and maintain computer networks. They may also be responsible for troubleshooting network problems and providing technical support to users.
Our security support specialists work to protect your computer networks from security threats. They can also investigate security breaches and respond to incidents.
How You'll Benefit from IT Support
There’s really nothing like having a team of IT heroes proactively monitoring your network.
When you partner with Common Angle for IT support, your business will see improvements in:
- Productivity: With IT support, you won’t have to waste time trying to fix technical problems yourself. And if something does go wrong, our team will work quickly to get things back up and running.
- Efficiency: We can help you streamline your processes and use technology to work more efficiently.
- Cost savings: With flat-fee pricing and less downtime, you’ll see your bottom line improve dramatically. And if we find ways to improve your website, your customer experience will increase too.
- Satisfaction: When your employees are happy and productive, your customers will be happy too. With IT support, you can focus on delivering great service and leave the technology to us.
In addition to all the services mentioned above, you can customize your plan to include:
Network Monitoring and Alerting
Routers, switches, servers, laptops, workstations, printers, UPS, wireless access points, firewalls, websites, bandwidth utilization—we cover it all. We also log and monitor application compliance, device connectivity, CPU and disk utilization, event logs, software license compliance, memory and process utilization, and patch management status.
Licensing renewals will never fall through the cracks again. We’ll track your hardware, software, and cloud-based assets and keep you up-to-date on all renewals and expirations.
When it comes to hardware, it isn’t a matter of if your equipment will become outdated or fail, it’s more of a matter of when. When you partner with Common Angle, lifecycle management is one of the services we provide. We help you get the most out of your technology investments by providing sound data to support our recommendations, and we provide you with the information needed to plan for future purchases.
IT Manager Assistance
We’ll help with the planning, strategizing, and budgeting for all your IT needs. You’ll have a single point of contact for all your IT problems, and we’ll work with you to develop long-term solutions.
On-Site Tech Support
You know what this one means—we’ll come out and pay you a visit when you need on-site help!
Partnering with the IT Heroes at Common Angle
You love your business and we love helping you run your business. We believe in a service-first approach and will work tirelessly to keep your company up and running. When you partner with us, you’re not just getting IT support, you’re getting a team of heroes who will always have your back.