Managed IT Support and Services
Tailor the amount of support you need with Managed Services
Let’s face it, some businesses need a lot of help with their technology, whereas some only need assistance every once in a while. Many organizations have a person who “wears the IT hat,” while others have a justifiable need for full-time support. With Common Angle’s Managed Services Programs, we can tailor a program to meet the needs of any customer.
Network Monitoring and Alerting
We offer fully customizable monitoring of routers, switches, servers, laptops, workstations, printers, UPS’, wireless access points, firewalls, websites, and bandwidth utilization, with cross-platform support for Windows, Novell, Linux, and Mac OS included. On top of these services, we also log and monitor application compliance, device connectivity, CPU and disk utilization, event logs, software license compliance, memory and process utilization, and patch management status.
Common Angle will maintain an up-to-date and accurate asset inventory for your hardware and software licensing. We can track serial numbers, asset tags, license and warranty expiration dates, and just about anything else due to user-definable configuration types. Automated email notifications can proactively alert appropriate parties on upcoming expirations or deadlines, making sure renewals and support services do not fall through the cracks.
IT Manager Assistance
Since the IT consultants at Common Angle have worked on many different technologies in diverse vertical markets, our consultants have seen many different ways to get to the same goal, along with their unique advantages and disadvantages. We can recommend the best approach for your business. As part of our Managed Services, we always help clients with planning, strategy, and annual budgeting for their technology needs.
Virtual Help Desk
With our internal client ticketing system designed exclusively for IT service companies, we are able to achieve and maintain high levels of service efficiency and technician/engineer scheduling. Plus, unlike many other IT service organizations, a technician always answers our toll-free support line versus operating on a callback basis or administrative staff taking messages. With remote capabilities, we can correct problems immediately via your internet connection. This unique service approach has promoted a high level of first-call resolution statistics, resulting in less downtime for you and your staff.
On-Site Tech Support
This is an option for those times when only a technician on site can resolve the issue. Times this may be necessary include new hardware configuration, loss of internet connectivity, or disaster recovery when your entire network has failed. Whatever the situation is, Common Angle will be there to get you back up and running!