My Future @ CA

At Common Angle, your future is more than just a job.
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Your Destiny Awaits

Level 1 Support Technician
  • Location: Emmet County, MI
  • Salary: DOE + Benefits
  • Benefits: Medical, Dental, Vision, Disability, Life, Simple IRA, Holidays, PTO
  • Job Type: Full-Time
  • Start Date: ASAP
  • Sponsorship is not available
  • Relocation assistance is available

Level 1 Support Technician Description

Our client in the IT and Managed Services industry is looking for an L1 Support Technician to add to their team in Petoskey, Michigan. Reporting to the Director of Technical Operations, you will provide first-contact Helpdesk support to both internal and external clients, as well as new device configuration and installation. You will perform and execute basic device and infrastructure implementation while managing, monitoring, and maintaining its integrity, performance, and security for all users. The ideal candidate will have at least three years of industry experience as well as a track record of customer service and client-facing responsibilities. If your current work climate is not positive or culture-focused, and you are looking for an opportunity to transition to a company that believes employee satisfaction is the cornerstone for the company’s success, this is the opportunity for you.

Level 1 Support Technician Responsibilities

  • Install, configure, and support IT equipment from a variety of vendors
  • Prepare new PCs, and network infrastructure components
  • Daily troubleshooting of client networks including servers, workstations, firewalls, switches etc.
  • Create and maintain technical documentation
  • Work with customers as a confident technical resource
  • Participate in on-call rotation for after-hours support
  • Perform troubleshooting and determine “next steps”
  • Work in a team to drive issues to resolution

Level 1 Support Technician Qualifications

  • 1+ years of network support or help desk support experience required
  • Strong Windows 10 desktop support skills including server deployment, administration, and maintenance required
  • Must be willing to work onsite

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